At Alpine Tours, we aim to offer a seamless and luxury transportation experience to all our customers. To ensure fairness and transparency, we have outlined the following cancellation and refund policies in accordance with Swiss and EU regulations.
General Cancellation Terms
- Cancellations made more than 48 hours before the scheduled service will be eligible for a full refund.
- Cancellations made between 24 to 48 hours before the scheduled service will incur a 50% cancellation fee, and the remaining 50% will be refunded.
- Cancellations made less than 24 hours before the scheduled service or in the case of a no-show will be non-refundable.
Special Cancellation Conditions
For group bookings and event transportation services (including corporate events, weddings, and other large-scale services):
- Cancellations made more than 7 days before the scheduled service will be eligible for a full refund.
- Cancellations made between 3 to 7 days before the scheduled service will incur a 25% cancellation fee.
- Cancellations made within 72 hours of the service will be non-refundable, except under special circumstances such as force majeure.
WEF World Economic Forum Cancellation Conditions
The week of the World Economic Forum places extraordinary pressure on capacity in Davos. To hold venues, rooms and supplier capacity for our clients, we ourselves enter into firm, prepaid commitments — WEF engagements are therefore governed by their own set of rules, and the flexibility of our standard conditions does not extend to them:
- A signed agreement for WEF services is final. Neither the contract value nor the reserved services qualify for reimbursement, no matter how far in advance a cancellation reaches us.
- Should you need to withdraw, we will actively try to place your reserved services with another client. If this succeeds, you receive back the amount we are able to re-book, minus a processing charge. Please note that finding a substitute becomes increasingly unlikely as the Forum approaches, and we cannot promise a successful placement.
- Swapping attendees or updating names on an existing booking is free of charge and can be done whenever needed.
- Cancelled services that we manage to sell on are credited back to you at the resold amount, less a processing charge; this remains at our discretion.
No-Shows
- In the condition of no-show and the service will be non-refundable.
Refund Processing
Once a cancellation is confirmed, refunds will be processed within 7 to 14 business days. Refunds will be made using the original method of payment, unless otherwise agreed. Please note that depending on your bank or payment provider, there may be additional processing time beyond our control.
Force Majeure and Exceptional Circumstances
In cases of force majeure (unforeseeable circumstances beyond our control, such as natural disasters, extreme weather conditions, strikes, or government restrictions), both Alpine Tours and the client reserve the right to cancel or modify the booking without penalty. Refunds or alternative services will be offered at Alpine Tours’ discretion, depending on the situation.
Contact Us for Cancellations or Modifications
To cancel or modify your booking, please contact us at:
Phone: +41 78 319 70 92
Email: info@alpinetours.ch
Please have your booking reference number and full details of your reservation available when contacting us.
Changes to This Policy
We reserve the right to update or modify this cancellation policy at any time in response to regulatory changes or to improve the quality of our services. We encourage you to review this policy periodically for any updates.