Privacy Policy

1. Introduction

At Alpine Tours ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

By using our services or providing your personal data, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Personal Identification Information

Name
Contact details (email address, phone number, physical address)
Payment information (credit/debit card details, billing address)
Nationality, passport number (if required for specific transportation services)

2.2 Booking and Service Information

Details related to transportation services such as pickup and drop-off locations, travel times, and preferences.

Vehicle preferences, special requests, and any other details necessary for service delivery.

2.3 Automatically Collected Information

We may also automatically collect information when you visit our website:

IP address

Browser type and version

Time zone setting

Browser plug-in types and versions

Operating system and platform

Usage data including the pages you visit and how you interact with our website.

3. How We Use Your Data

We use the data collected for the following purposes:

3.1 Service Delivery

To process bookings and deliver transportation services (e.g., Airport Transfer, Corporate Limo Service, etc.).

To communicate with you regarding your booking, updates, or changes.

3.2 Customer Support

To handle any inquiries or requests you submit to our customer service team.

3.3 Payment Processing

To process payments, refunds, and maintain accurate transaction records.

3.4 Marketing and Communication

To send you updates, promotional materials, or information about services you may be interested in. You can opt out of marketing communications at any time.

3.5 Compliance with Legal Obligations

To comply with our legal and regulatory obligations under Swiss and EU laws.

4. Legal Basis for Processing Data

We process your personal data based on one of the following legal grounds, in accordance with GDPR:

Contractual Necessity: When data is needed to fulfill our contractual obligations, such as processing bookings.

Legitimate Interest: For example, to improve our services or for direct marketing purposes.

Consent: Where we obtain your explicit consent, particularly for marketing communications.

Legal Obligation: When processing is required to comply with a legal obligation (e.g., accounting or tax reporting).

5. Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes outlined in this policy, including complying with legal, accounting, or reporting requirements.

6. Sharing Your Data

We may share your personal data with:

Third-party service providers: To assist in delivering our services (e.g., payment processors, IT service providers).

Authorities: When required by Swiss law or EU regulations, or if necessary to enforce our legal rights.

We do not sell or rent your personal data to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the GDPR and the FADP, you have the following rights:

Right of Access: You have the right to request a copy of the personal data we hold about you.

Right to Rectification: You can request that we correct any inaccuracies in your data.

Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances.

Right to Restrict Processing: You can request that we limit the processing of your data in specific situations.

Right to Data Portability: You can request that your data be transferred to you or another service provider.

Right to Object: You can object to the processing of your data, including for direct marketing purposes.

Right to Withdraw Consent: If we rely on your consent for data processing, you can withdraw it at any time.

To exercise these rights, please contact us at info@alpinetours.ch.

9. International Data Transfers

As a business based in Switzerland, we comply with the Swiss FADP, which ensures a similar level of data protection as the GDPR in the EU. However, if we transfer your personal data outside Switzerland or the European Economic Area (EEA), we will ensure that adequate safeguards are in place, such as EU-approved standard contractual clauses, to protect your privacy.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies allow us to understand how you use our site and provide you with tailored content.

You can control the use of cookies by adjusting your browser settings. However, disabling cookies may affect the functionality of our website.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page regularly for any updates or changes. If we make any material changes, we will notify you either through the email address you have provided or by placing a prominent notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Alpine Tours
Email: info@alpinetours.ch
Phone: +41 78 319 70 92
Address:

PRIVACY POLICY