1. What services does Alpine Tours provide? 

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At Alpine Tours, we offer a variety of high-quality transport services, including: 

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• Airport Transfer: Comfortable and timely transport to and from Swiss airports. 

• Corporate Limo Service: Professional and luxurious transport for corporate clients. 

• Business Transport: Customized solutions for business travel needs. 

• Personal Luxury Transport: Tailored private transport for individuals. 

• Family Transport: Spacious and safe transport options for families. 

• Meet and Greet: A personalized service for airport arrivals. 

• Event Transportation: Customized transportation solutions for events. 

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2. How do I book a service with Alpine Tours? 

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You can book a service directly through our website by completing the booking form, or you can contact our customer service team by phone or email. We recommend booking at least 24 hours in advance for guaranteed availability. 

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3. Are your drivers professionally trained? 

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Yes, all our drivers are fully licensed and professionally trained, meeting the regulatory standards set by Switzerland and the EU. They undergo regular training to ensure compliance with safety, customer service, and local traffic regulations. 

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4. What measures do you take to ensure passenger safety? 

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Safety is our top priority. We comply with all Swiss and EU regulations related to passenger transport, including: 

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• Regular vehicle maintenance checks. 

• Professional insurance coverage. 

• Drivers adhering to legal rest periods and driving hours. 

• All vehicles equipped with modern safety features such as airbags and child seats (available upon request). 

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5. What is your cancellation policy? 

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• Standard Services: Cancellations made at least 24 hours before the scheduled service are eligible for a full refund. 

• Event Transportation: For large group or event bookings, cancellations must be made at least 7 days in advance to receive a full refund. 

• Please note that cancellations made after the above time frames will incur a fee or may not be eligible for a refund. 

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6. Do you provide child seats for families? 

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Yes, we offer child and booster seats at no extra charge to ensure your family travels safely. Please let us know your requirements when booking so we can arrange the appropriate seating. 

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7. What payment methods do you accept? 

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We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal. Payment is required at the time of booking to secure your reservation. For corporate accounts, we offer invoicing options upon request. 

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8. Are your prices inclusive of all taxes and fees? 

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Yes, all our prices include applicable Swiss VAT and other transportation-related fees. There are no hidden charges. For EU-based customers, VAT compliance follows EU regulations. 

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9. Do you provide transport services across borders (e.g., from Switzerland to EU countries)?

 

Yes, we offer cross-border transportation to destinations within the EU, including but not limited to France, Germany, Italy, and Austria. Please note that cross-border trips are subject to additional regulations, and some routes may require advance notice for customs clearance. 

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10. What happens if my flight is delayed? 

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We closely monitor flight schedules and adjust pickup times accordingly for airport transfers. There are no additional charges for delays caused by flight changes, provided we are notified in advance.

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11. Is your service available 24/7? 

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Yes, Alpine Tours operates 24 hours a day, 7 days a week. However, for same-day bookings, we recommend contacting us directly to ensure availability. 

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12. Do you accommodate special requests for luxury or business transport? 

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Absolutely. We offer tailored transport solutions for corporate executives, special events, or any unique requests. Whether you need a specific type of vehicle, onboard refreshments, or privacy for business meetings during transport, we are happy to accommodate your needs. Please contact us in advance to discuss your requirements. 

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13. What are your COVID-19 safety protocols? 

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In compliance with Swiss and EU health regulations, we implement the following safety measures: 

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• Regular sanitation of vehicles after each ride. 

• Hand sanitizer available in all vehicles. 

• Mask-wearing by drivers upon request. 

• Adherence to government guidelines regarding the number of passengers allowed in each vehicle. 

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14. Do you offer corporate accounts or long-term transport solutions? 

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Yes, we provide flexible corporate account options and long-term contracts for businesses. Our team will work with you to create a custom transport package that meets your company’s requirements, with invoicing options and priority service. 

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15. How do you handle lost items? 

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If you have left an item in one of our vehicles, please contact us as soon as possible. We will make every effort to locate the item and arrange for its return. However, we are not liable for items lost during transport. 

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16. Do you offer discounts for regular clients or large group bookings? 

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Yes, we offer discounts for regular clients, corporate accounts, and large group bookings. Please contact us for more details on how you can benefit from these offers. 

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17. What are the terms of service for Alpine Tours? 

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Our terms of service, including liability, payment terms, cancellation policies, and customer rights, are outlined in our Terms of Service page. By booking a service with us, you agree to abide by these terms. 

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18. How can I contact Alpine Tours for more information? 

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You can reach our customer service team via: 

• Email: info@alpinetours.ch 

• Phone: +41 78 319 70 92 

• Address:  

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We will happy to assist you with any questions or special requests.